Privacy Policy

  • Introduction
    Dubai Holding Policy Entertainment LLC - Privacy Notice
    Last Updated: 24 August 2021


    We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Dubai Holding Entertainment LLC and its affiliates or any company it controls. It explains how and why we use your personal data and applies to the personal data that you provide us directly, or which we may obtain from other sources. 

    We may use your personal data for any of the purposes described in this Notice, or as otherwise stated at the point of collection. For more information about Dubai Holding Entertainment please see www.dubaiholding.com

    References to "our", "us" or "we" within this Notice are to Dubai Holding Entertainment LLC, a company incorporated under the laws of Dubai with commercial licence number 571778, and whose registered office address is at P.O. Box 500666, Dubai, United Arab Emirates; tel: +9714 362 2000, privacyoffice@dhentertainment.ae.
  • Who we are
    Dubai Holding Entertainment LLC is the data controller of your personal data. We decide how and why your personal data is processed, either alone or jointly with others.

    If you visit our venue or use our facilities and services, the entity which manages the relevant venue, facility or service will also be a data controller in respect of your personal information. Please see ‘Data Controller List’ below, which sets out all of the different Dubai Holding Entertainment LLC entities and their contact details. This will enable you to identify the relevant Dubai Holding Entertainment LLC entity that holds, processes, and secures your personal data and is the data controller in relation to your personal data.

    If you have any questions about this Notice, the use of your data, or would like to be directed to our Data Protection Officer, please contact privacyoffice@dhentertainment.ae

    List of Dubai Holding Entertainment LLC` Data Controllers:

    Entity name Location Contact details
    Dubai Holding Entertainment LLC Dubai, UAE customersupport@dhentertainment.ae
    Dubai Holding Entertainment LLC (Branch) Dubai, UAE  
    Ain Dubai LLC Dubai, UAE info@aindubai.com
    Meraas Media, Leisure and Entertainment LLC Dubai, UAE customersupport@dhentertainment.ae
    Arab Media Group LLC Dubai, UAE amg@arabmediagroup.ae
    Arabian Radio Network LLC Dubai, UAE info@arn.ae
    Arabian Radio Network FZ LLC Dubai, UAE Info@arn.ae
    Done LLC Dubai, UAE info@doneevents.com
    Done LLC (Branch) Dubai, UAE  
    Global Village Dubai LLC Dubai, UAE info@globalvillage.ae
    Global Village Dubai LLC (Branch) Dubai, UAE Info@globalvillage.ae
    Multi Platform Network LLC Dubai, UAE  
    Carnival Entertainments LLC Dubai, UAE
     
  • Information covered by this Privacy Policy
    In this Notice we refer to “processing” your “personal data”. 

    Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing or deleting that data).

    Personal data is any information relating to an identified or identifiable living person.  When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.
  • What we collect from you and how we use it
    We process different categories of personal data to enable us to provide services to you, and as further described below. 

    Contact details: Includes but is not limited to address, email address and telephone number.

    Identification data: Includes but is not limited to name, title, company and individual physical description.

    Personal information: Includes but is not limited to date of birth, age, gender, nationality, passport, marital status, signature, country of residence, photograph, family, voice recording, religion, languages spoken, place of birth, emergency contact details, insurance details and driving licence number.

    Web data: Includes but is not limited to cookies, user activity logs, IP address, social media profile and website visitor interaction data.

    Health Data: Includes but is not limited to health, allergies, dietary requirements, medical information forms and notes and disability records.

    Financial Data: Includes but is not limited to card details and bank details.
  • Personal data directly obtained from you
    The reason these categories of personal data are processed, along with our legal basis for doing so, are set out in the table below.

    Description of Processing Purpose for Processing Category of Personal Data Legal Basis
    We process your personal data when managing and fulfilling bookings, reservations and requests. Customer service and processing/fulfilling orders and transactions Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data Contract, Legitimate Interest and when processing special category personal data - Explicit Consent
    We process your personal data during your visit (e.g. in order to provide Wi-Fi to you). Customer Service Contact Details, Identification Data, Personal Information, Web Data and Travel / Stay Information Consent and Legitimate Interest
    We process your personal data in order to collect, manage and analyse membership information. Maintaining / Servicing Accounts Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data Consent, Legitimate Interest and when processing special category personal data - Explicit Consent
    We process your personal data in order to conduct surveys, obtain feedback and manage and progress complaints as necessary. Customer Service Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data Legitimate Interest and when processing special category personal data - Explicit Consent
    We process your personal data for marketing purposes, such as personalising offers for you, as well as for analytics purposes. Advertising / Marketing Services, Analytics Services Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data Consent and Legitimate Interest
    We process your personal data for service and quality monitoring purposes. Customer service Contact Details, Identification Data, Personal Information and Financial Data Legitimate Interest
    We process your personal data in relation to incidents and accidents. Health and Safety Contact Details, Identification Data, Personal Information, Web Data, Health Data and Travel / Stay Information Legal obligation, Vital Interest, Legitimate Interest and when processing special category personal data - Heath Exemption
    We process your personal data for invoicing purposes. Account Management Contact Details, Identification Data, Personal Information and Financial Data Contract
    We process your personal data in order to comply with legal requirements and exercise or defend legal claims. Litigation & Disputes Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information Legal obligation, Legitimate Interest and when processing special category personal data - Legal Claims Exemption
    We process your personal data for competition and event purposes. Customer service and processing/fulfilling orders and transactions Contact Details, Identification Data, Personal Information, Health Data, Travel / Stay Information and Financial Data Contract, Legitimate Interest and when processing special category personal data - Explicit Consent
    We process your personal data in order to provide medical care where required. This includes COVID-19 processes and procedures Health and Safety Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information Consent, Vital Interest and Legal obligation and when processing special category personal data - Heath or Social Care Exemption
    We process your personal data in order to improve the services we provide. Customer Service Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data Legitimate Interest and when processing special category personal data - Explicit Consent
    For management and audit of our business operations including accounting Audit Purposes and Financial Management Contact Details, Financial Details, Personal Information, Identification Data, Health Data, Travel / Stay Information Legitimate Interest and when processing special category personal data - Heath Exemption
    We process your personal data for security purposes and to ensure secure backup and archival of IT Systems. Security Purposes Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data Legitimate Interest and when processing special category personal data - Legal Claims Exemption
    Identifying, investigating and mitigating incidents, such as if a personal data breach occurred Security Purposes Contact Details, Identification Data, Personal Information, Web Data, Health Data and Travel / Stay Information Legal obligation, Vital Interest, Legitimate Interest and when processing special category personal data - Heath Exemption
  • CCTV
    We have CCTV cameras across our premises, in all entrances to our buildings and in public areas such as our restaurants and lounges. We use CCTV in order to better ensure the safety and security of our guests and our staff. It is in our legitimate interest to process any personal data captured. Your personal data will not be kept longer than necessary to meet the purposes detailed above. CCTV signage is in place where required by local laws or regulations.
  • Personal data indirectly obtained from others
    We also receive some information about you from third parties. These are further detailed below:

    Medical Service Providers
    : As necessary, we obtain your personal data from medical service providers when accidents and incidents occur, as well as in order to provide medical care when required. 

    Travel and OTA Websites: As necessary, we obtain your personal data from travel and online travel agent websites for membership information purposes, to manage and fulfil bookings, to facilitate the check-in and out process, to manage complaints, in relation to competitions and events and in order to provide medical care when required.

    Financial Service Providers: As necessary, we obtain your personal data from financial service providers for membership information purposes and to manage and fulfil bookings.

    Social Media Platforms: As necessary, we obtain your personal data from social media platforms for analytics purposes, in order to manage and progress complaints, for marketing purposes, in order to improve the services provided and to conduct surveys. 

    To the extent necessary, we will also receive your personal data from other entities within the Ain Dubai LLC group of companies, including Ain Dubai LLC’s subsidiaries and holding companies.

    Legitimate Interest: Where we rely upon legitimate interest as a lawful basis, we have balanced your rights and freedoms against our interests, or those of any third parties, and determined your rights are not infringed. Legitimate Interest is where your personal data is processed for either our own interests or the interests of third parties. This can include commercial interests, individual interests or broader societal benefits.
  • How long do we keep your personal data?
    Your personal data will not be kept longer than necessary to meet the purposes detailed above. The criteria that we use to determine how long we will keep your personal data includes the period of time during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).

    Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it.
  • Who do we share your personal data with?
    Where necessary to fulfil the purposes described in this Notice, we shall disclose your personal data to certain third-parties, vendors and service providers or affiliated employees, contractors and entities as described below. 

    Ain Dubai LLC forms part of Dubai Holding LLC and its subsidiaries. To the extent necessary, and where we have a legal basis to do so, we will also share your personal data with other entities within Ain Dubai LLC’s group of companies, including to Ain Dubai LLC’s subsidiaries and holding companies, as well as with Dubai Holding LLC’s group of companies, including Dubai Holding LLC’s subsidiaries and holding companies.

    Where we share personal data, we do so with the following parties for the following purposes:

    Category of Third-Party Purpose for Disclosure
    Legal and professional advisers Accident and Incidents, Comply with legal requirements and exercise or defend legal claims, Competition and events and IT security
    Health Providers Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and Medical care
    Finance Providers Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and IT security
    Government Bodies Accident and Incidents, Bookings / reservations / providing services, IT security and Medical care
    Membership Associations IT security, Marketing and Memberships
    IT, digital, technology and telecoms Analytics, Bookings / reservations / providing services, Marketing and Memberships
    Transport and Leisure Providers Bookings / reservations / providing services, Complaints, Competition and events and Improve customer experience
    Marketing and Research Services Bookings / reservations / providing services and Marketing
    Education and Childcare Providers Bookings / reservations / providing services and IT security
     
  • Profiling
    Where we have a lawful basis to do so, we will use your personal data to evaluate certain personal aspects about you, such as to analyse or predict aspects concerning your economic situation, personal preferences, interests, reliability, behaviour, location or movements. This is known as “Profiling”. We only conduct profiling where it will not have a legal or other significant effect on you. We undertake profiling to help tailor our marketing to you.
  • Where we store/transfer your personal data
    When processing your personal data, we may transfer this to third parties based in other countries, to the extent necessary to fulfil the purposes described in this notice. Ain Dubai LLC forms part of Dubai Holding LLC and its subsidiaries. Your personal data may be transferred within this group of companies, as well as to Ain Dubai LLC‘s subsidiaries and holding companies. Such transfers shall always be done in compliance with relevant data protection laws.

    For transfers of personal data from the UK and European Economic Area (“EEA”) we transfer personal data to entities outside the EEA, under the EU Standard Data Protection Clauses.

    To the extent required, we will also transfer your personal data to third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal data in a manner consistent with applicable laws and requirements.
     
  • Security of personal data
    Ain Dubai LLC has implemented technology and operational security measures in order to protect personal data from loss, misuse, alteration or destruction. Only authorised persons are provided access to personal data; such individuals have agreed to maintain the confidentiality of this personal data.
  • Your rights
    You have certain rights relating to your personal data. However, these rights can differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.

    Right to withdraw consent: Where you have provided your consent to us, you will always have the right to withdraw this at any time. You can do this by either following the information provided at the time you provided your consent, or by contacting us using the following email address privacyoffice@dhentertainment.ae

    Right to request correction of your personal data: You will always have the right to request that we correct any personal data that we process about you that is inaccurate or incomplete. You can do this by contacting us at privacyoffice@dhentertainment.ae.

    European Data Protection Rights: Where the General Data Protection Regulation applies, you are also provided with additional rights. This allows you, subject to certain conditions, to:

     • Upon request, be provided access to, or copies of, your personal data that we process;
     • Upon request, restrict the processing of your personal data;
     • Upon request, delete your personal data which we process;
     • Object to our processing of your personal data; or
     • Upon request, obtain a copy of your personal data which we process in a commonly used and machine-readable format.

    It is important to understand that these rights are not absolute (e.g. their application may depend upon the legal basis we rely upon to process your personal data) and that we may require further information from you (e.g. to confirm your identity) in order to action your request.

    If the General Data Protection Regulation applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.
  • Cookies Policy
    Where we use cookies, you can also control the data stored by cookies and withdraw consent to cookies by using the browser-based cookie controls described in our Cookies Policy.
  • Contacting us
    If you want to exercise any of the rights set out above or have any questions or concerns about how we treat your personal data, please contact us at privacyoffice@dhentertainment.ae or by writing to us at: Dubai Holding Entertainment LLC: P.O. Box 500666, Dubai, United Arab Emirates. Please include your reply address when you write to us.
  • Changes to this privacy policy
    We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.

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